No airports are equipped with an indoor location infrastructure (beacons).
78% of all airports use consistent terminology across all of their channels.
Facebook is the most commonly used social network in the region.
The comprehensive infographic below shows the results of the 2017 Africa Digital Airport Index. 8 Airports share first place with 2 points. 3 of the 18 airports did not score any points.
78% of all airports are using consistent terminology across all of their channels. Facebook is the most commonly used social network in the region. No airports are equipped with an indoor location infrastructure (beacons). As a consequence of this – there is no airports that provide their passengers with a live location navigation map available on passenger’s personal devices.
The Index compares and rates the digital customer journey on: connectivity, communication, consistency and commerce. Explanations of the criteria used to score the airports in these categories can be found below the infographic.
The data for this index was gathered in Q4 of 2017, amongst the biggest 18 airports in annual pax in the IATA research region Africa. A more detailed report about a region or specific airport can be requested using the form below.
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Fill in the form below to request a personal handout of a specific Digital Airport Index.